Frequently Asked Questions
Everything you need to know about your Yale Home experience.
What is the standard shipping time for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for large furniture pieces requiring white-glove service.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer professional assembly services?
Yes, we offer professional assembly for an additional fee at checkout. Our expert technicians will handle the unboxing, assembly, and debris removal so you can enjoy your new home additions immediately.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also log into your Yale Home account to view real-time updates on your shipment.
Are your materials sustainably sourced?
At Yale Home, we prioritize quality and ethics. Many of our collections feature FSC-certified wood and recycled textiles. Detailed material information can be found on each individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.